Sometimes, there comes a point when it’s simply time to move on. Things are just not like they once were. Your business has matured, and you now have new business needs that must be met.
Change never comes easy. But if switching to another Managed Service Provider (MSP) will benefit your business, then maybe that’s a great option and the new direction you must take.
However, before you take that leap, you need to evaluate where you are and how you want to grow. Consider the following:
Has your current service delivered all that it promised?
Is it proactive when there’s a problem?
Do you experience too many outages and lengthy downtime?
When you pick up the phone, you need to know the person on the other end is there to help you and is looking out for your best interests. If you have lingering issues that keep coming up, and they can’t find the root cause of the problem, that’s a sign you need to move on and find someone who has the proper, proactive solution.
At times, when things aren’t running smoothly, everyone in your business is affected. Not just your customers, but also your staff. It’s frustrating and difficult to try to complete a task with excessive lag time that slows down overall productivity.
When your company’s productivity decreases, the overall moral of the business also takes a hit. Making the change for a better system is a sign that you care about your staff, and, in turn, they can focus on creating more and higher client satisfaction.
Another sign that it may be time to make the switch is that you have simply outgrown your current MSP.
When you were a smaller company, did you choose a less expensive option just to get started?
Are there services you need now that your MSP does not offer?
Is there room for your business to grow even more with your present MSP?
For every 30 employees, it takes one IT professional to ensure that everything will continue to run smoothly for your company. So, maybe when your business was starting out, you didn’t need a ton of help. But as your business grows, so should your IT support.
Keep in mind that businesses aren’t all the same. You need support that’s specific to your industry and business needs. It’s also important that your provider maintains technology that is up-to-date.
Finally, your business is growing (and that’s a good thing!). Be aware of how much you will grow in the future. Even if some of the services an MSP offers won’t be used in the short term, it’s a good idea to know what they are and how they can benefit you in the long run.
It’s all about finding the right fit for you. You not only need a Manage Service Provider who can accommodate your business needs, but also one that you share a future with: an MSP that can grow with you as you become more successful.
Let’s find out if we’re a good match for you. Contact us about our free IT Security & IT Cost Reduction Assessment (a $499 value). You can also qualify for 3 months of free IT support. This might be the match you’ve been looking for all along.