PC and Mac Support

Trust Us with Your PCs and Macs for Computer Management Support

No matter which desktop, laptops or workstations you use or which operating systems they’re running, Beyond Computer Solutions will monitor, maintain and manage them all. We’ll provision, secure and inventory your machines and systems, ensure all drivers and software are up to date, manage your licenses, integrate them with your existing equipment, and much more.

 

Making sure your PC and Macintosh desktops and workstations are operating perfectly is a full time job.

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Mac and PC Support Services

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PC & Mac Support

  • „„„Emergency and after hours
  • Multiple levels of support plans available
  • Onsite, offsite and remote
  • Preventative
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Tiered SLAs

  • Mission Critical
  • Support response time
  • Uptime
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iOS & Windows IT Monitoring

  • „Anti virus definitions alerts
  • Security
  • Upgrade alerts
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PC & Mac Maintenance Support

  • Asset management and inventory
  • Dedicated Account Manager
  • Full reporting
  • Online trouble ticket management
  • Warranty management
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iOS & Windows Security IT Support

  • „24/7/365 security monitoring
  • Anti-virus monitoring and updates
  • Authorization and authentication
  • Backup and disaster recovery
  • Patch management
  • Vulnerability audits

Benefits of Our PC & Mac Support Services

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Empower Your Users

Beyond Computer Solutions works proactively and non-stop to ensure that doesn’t happen. We also work closely with your staff to make certain they understand how to use their machines and applications. If there’s a failure, we spring into action to get your team up and running as quickly as possible.

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Response Time Guaranteed

Beyond Computer Solutions guarantees our response time to be within the timeframe outlined in your plan. Once we learn of an issue, we determine if the issue can be resolved remotely or if an onsite visit is necessary. Either way, we respond in compliance with our promise to keep you up and running 24/7/365.

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Pick the Best Service Fit

Beyond Computer Solutions offers tiered service levels to ensure that you’re engaging us to deliver exactly the level of services you need. Each level of service has its own tiered SLAs, so you custom-fit every part of the relationship with us.

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Be Certain of Peak Performance

Beyond Computer Solutions constantly monitors every functional network component: routers, firewalls, switches, IP based phone systems and more. We’re just as vigilant with critical desktop events and Mission Critical applications,
anti-virus and software patch alerts.

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Support You Can Count On

Desktop and workstation support is available by phone or live remote control. Our support engineers remotely diagnose and resolve issues more than 90% of the time. Onsite support, even after hours, is available whenever it’s needed.

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You’re Always Safe and Secure

Beyond Computer Solutions removes spyware, adware and viruses before they can cause damage. We audit patches, ports, passwords and firewalls. And we inventory hardware and software assets, tracking your warranties and service contracts, and providing security updates and software installations.

In House Solutions

Turn to Beyond Computer Solutions for core guidance building the leanest, most agile and most efficient in-house management and system administration strategy.

 

  • Solidify your disaster recovery strategies. We’ll design the processes and purchase the systems that will protect you and your clients’ critical data and files around the clock.
  • Deploy innovative, best-practice, agency-focused IT strategies and project planning. Reach your goals and objectives, and keep a tight rein on project costs and schedules.
  • Streamline software implementation and administration. We can guide you to the most practical methodology for planning, executing, testing and maintaining your software.
  • Instill client confidence through continual security auditing, threat assessment, and prevention and remediation to ensure them that their data is safe from unwelcome eyes.
  • Find the best people when we help you research and write job descriptions, and then find the right people to fill those positions.

Outsourced Solutions

Turn to Beyond Computer Solutions to take on some or all of your IT challenges.

 

  • Deploy an expert IT strategy that establishes well researched and validated IT goals and objectives. Once established, those goes become a critical part of our SLA.
  • Experience the cost efficiencies of the Cloud, either on its own or as part of a hybrid cloud solution. Beyond Computer Solutions will deploy the right architecture for your agency’s tech profile.
  • Ensure the optimal server environment by collocating your servers in our state-of-the-art datacenter or a data center provided by one of our Infrastructure or Platform as a Service (IaaS or PaaS) Cloud Solution partners.
  • Stay on top of every bit of traffic that crosses your network, ensuring peak performance without lag or latency. We’ll monitor the network 24/7/365.
  • Take advantage of the benefits of virtual environments such as VMware® and Hyper-V®. That’s a great way to lower costs and ensure scalability for growth.
  • Ensure that no event—natural or manmade— creates a loss of your clients’ data. Our backup and disaster recovery systems ensure a rigorous and carefully monitored backup process.
  • Ensure your Internet voice infrastructure is operating flawlessly around the clock. We’ll procure, provision and manage your VoIP