VoIP Phone Solutions

Trust Beyond Computer Solutions to Keep Your Phones Ringing

If your company uses a VoIP telephone system, you know that the cost savings over traditional systems can be quickly offset by the skyrocketing costs of management, maintenance and support. That includes ensuring not only that the system is online, but that it delivers the highest Quality of Service (QoS) for your staff, partners and customers. Beyond Computer Solutions brings those costs back down to earth by providing enterprise-level management services at a fraction of the cost of handling it in-house.

 

The ringing phone is the heartbeat of your business. Perfectly managed telephony keeps your operation running and your customers happy.

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VoIP Phone Solutions

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Response Guarantee

  • 100% uptime
  • Emergency remote response
  • Emergency on-site response
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Maintenance

  • Online case management
  • Phone system asset management and inventory
  • Major revision upgrades
  • VoIP network performance tuning and optimization
  • Warranty and service contract tracking
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Monitoring

  • 24/7VoIP router monitoring and alerting
  • 24/7switch device monitoring
  • 24/7 VoIP reliability and QoS monitoring
  • Remote control enabled software
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Security

  • „Phone system configuration backup
  • Phone system security and vulnerability mitigation audit remediation
  • Phone system security and vulnerability mitigation audit

Benefits of Our VoIP Phone Solutions & Management

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Select the Right Level of Support

Beyond Computer Solutions offers four tiers of support, designed to provide you with the right level of proactive, preventative and responsive phone system support. These levels range from nonstop preventative maintenance and monitoring to 24/7/365 remote and onsite support. Our performance for each level is driven by ironclad SLAs.

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Be Confident with Constant Monitoring and Support

Beyond Computer Solutions monitors and manages every component of a VoIP phone system. We’ll perform 24/7/365 monitoring of equipment, software and network. We’ll also take on the responsibility of ensuring you reach the highest QoS of the switches and managed routers’ voice components. Monitoring and support is based out of the Beyond Computer Solutions VoIP Operations Center, which is fully dedicated to remote issue prevention and resolution.

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Ensure the Security of Your Phones

Once you take telephony to the Internet, you open yourself up to risks of hacking and attacks. Beyond Computer Solutions will build a wall of protection against that. We’ll start with a security audit to ensure your phone system has all the updated patches, software and hardware necessary to ensure basic security. We’ll maintain continuity of service by handling configuration backups in case disaster strikes. And we’ll be constantly tracking and installing the latest updates

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VoIP System Preventative Maintenance

Beyond Computer Solutions performs routine, regular remote and onsite preventative maintenance. We’ll inventory your telecommunications assets to ensure service contracts are current and components are inventoried and tracked.

In House Solutions

Turn to Beyond Computer Solutions for core guidance building the leanest, most agile and most efficient in-house management and system administration strategy.

 

  • Solidify your disaster recovery strategies. We’ll design the processes and purchase the systems that will protect you and your clients’ critical data and files around the clock.
  • Deploy innovative, best-practice, agency-focused IT strategies and project planning. Reach your goals and objectives, and keep a tight rein on project costs and schedules.
  • Streamline software implementation and administration. We can guide you to the most practical methodology for planning, executing, testing and maintaining your software.
  • Instill client confidence through continual security auditing, threat assessment, and prevention and remediation to ensure them that their data is safe from unwelcome eyes.
  • Find the best people when we help you research and write job descriptions, and then find the right people to fill those positions.

Outsourced Solutions

Turn to Beyond Computer Solutions to take on some or all of your IT challenges.

 

  • Deploy an expert IT strategy that establishes well researched and validated IT goals and objectives. Once established, those goes become a critical part of our SLA.
  • Experience the cost efficiencies of the Cloud, either on its own or as part of a hybrid cloud solution. Beyond Computer Solutions will deploy the right architecture for your agency’s tech profile.
  • Ensure the optimal server environment by collocating your servers in our state-of-the-art datacenter or a data center provided by one of our Infrastructure or Platform as a Service (IaaS or PaaS) Cloud Solution partners.
  • Stay on top of every bit of traffic that crosses your network, ensuring peak performance without lag or latency. We’ll monitor the network 24/7/365.
  • Take advantage of the benefits of virtual environments such as VMware® and Hyper-V®. That’s a great way to lower costs and ensure scalability for growth.
  • Ensure that no event—natural or manmade— creates a loss of your clients’ data. Our backup and disaster recovery systems ensure a rigorous and carefully monitored backup process.
  • Ensure your Internet voice infrastructure is operating flawlessly around the clock. We’ll procure, provision and manage your VoIP phone solutions.